KYC and Verification

At BingBong, verifying your identity is a fundamental part of our commitment to maintaining a safe, secure, and responsible gaming environment. This process is not merely a formality, it is a critical measure to protect both our players and the integrity of our platform. By confirming who you are, we can prevent fraud, deter money laundering, and ensure that our services are not misused. This also helps us to comply with the legal and regulatory obligations imposed by our licensing authorities, ensuring BingBong operates fairly and transparently.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our customers. This is a standard procedure across regulated financial services and online gaming industries worldwide. For BingBong, KYC involves collecting and reviewing specific documentation from you to confirm your identity, age, and residential address. This process helps us understand who our customers are, assess potential risks, and fulfill our legal duties to prevent illegal activities such as fraud, money laundering, and underage gambling. It is a cornerstone of responsible gaming operations.

Identity verification at BingBong typically occurs at several key stages during your interaction with our platform. You may be asked to complete our KYC process:

• Upon registration of your account.
• Before you make your first withdrawal.
• When your accumulated deposits or withdrawals reach a certain threshold.
• If there are changes to your personal information or payment methods.
• In cases where our internal monitoring systems flag unusual or suspicious activity on your account.
• Periodically, as part of our ongoing regulatory compliance, even if you have previously been verified.

We aim to make this process as unobtrusive as possible, but it is a necessary step to ensure compliance and security for everyone using BingBong.

To complete our verification process, we may request several types of documents. These documents are categorized to confirm different aspects of your identity and financial activity. It is important that all documents provided are clear, valid, and legible. We will always inform you specifically which documents are needed based on your individual circumstances.

To confirm your identity, we typically require a clear, colour copy of one of the following government-issued identification documents. The document must be current, not expired, and show your full name, date of birth, photograph, and signature.

• Passport (photo page)
• National ID Card (both front and back)
• Driving Licence (both front and back)

The name on your identification document must exactly match the name registered on your BingBong account.

To verify your residential address, we require a document that clearly shows your full name, your current residential address, and a date of issue within the last three months. The name on this document must also match your BingBong account registration details.

• Utility bill (e.g., electricity, water, gas, landline telephone, internet bill)
• Bank statement or credit card statement
• Government-issued tax document

Please note that mobile phone bills are generally not accepted as proof of address.

To ensure the security of financial transactions and prevent fraud, we may also require verification of the payment methods you use to deposit or withdraw funds from your BingBong account. The specific documents required will depend on the payment method used.

• For Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle six digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be clearly visible.
• For E-Wallets (e.g., PayPal, Skrill, Neteller): A screenshot of your e-wallet account page showing your name, email address, and account ID.
• For Bank Transfers: A copy of a bank statement or a screenshot from your online banking portal showing your name, account number, and the bank's logo.

All payment methods must be registered in your name, matching your BingBong account details.

In certain circumstances, particularly for larger transactions or if specific risk factors are identified, BingBong may be required to conduct Enhanced Due Diligence (EDD) and request information regarding your Source of Funds (SOF) or Source of Wealth (SOW). This is a regulatory requirement designed to prevent money laundering and terrorist financing.

If requested, you may need to provide documentation that demonstrates the origin of the funds used for your gaming activities. This could include, but is not limited to:

• Payslips or employment contracts to show salary.
• Bank statements showing accumulated savings.
• Inheritance documents.
• Sale of property or assets documentation.
• Business ownership documents.

Any information requested for SOF/SOW is treated with the strictest confidentiality and is solely used to fulfill our regulatory obligations. Your cooperation in these instances is essential for maintaining your account.

Once you submit your documents, our dedicated verification team will review them. We strive to process all verification requests as quickly and efficiently as possible. Typically, the initial review process takes between 24 to 72 hours, depending on the volume of requests and the clarity of the documents provided. During peak times, or if additional information is required, this timeframe may be extended. We will notify you via email or through your BingBong account messaging system regarding the status of your verification. If any documents are unclear or insufficient, we will contact you to request new or additional information.

At BingBong, the security and confidentiality of your personal documents are paramount. All documents you submit are encrypted and stored securely in compliance with strict data protection regulations, including GDPR. Access to these documents is restricted to a limited number of authorized personnel who are trained in data handling and privacy protocols. We do not share your documents with third parties unless legally required to do so by our licensing authority or other regulatory bodies. Your information is used solely for the purpose of identity verification and regulatory compliance.

BingBong operates under stringent Anti-Money Laundering (AML) laws and regulations. Our KYC procedures are a critical component of our AML framework. We are legally obligated to monitor transactions and report any suspicious activity to the relevant authorities. This includes identifying players, verifying their identities, and understanding the source of their funds. By adhering to these regulations, BingBong actively contributes to the global effort to combat financial crime and maintain the integrity of the financial system. Your cooperation in our verification process is a direct contribution to these efforts.

Protecting minors from gambling is a core responsibility at BingBong. Our age verification process is designed to prevent anyone under the legal gambling age from accessing our services. During registration and throughout our KYC procedures, we rigorously check your date of birth against your provided identification documents. Any attempt by an underage individual to register an account or gamble will result in immediate account closure and forfeiture of any winnings. We take this responsibility very seriously and employ various tools and checks to ensure compliance with age restrictions.

Should your verification process experience delays, or if your documents are deemed unsuccessful, we will communicate the reasons clearly. Common reasons for delays or unsuccessful verification include unclear document images, expired identification, mismatched names, or missing information. In such cases, we will guide you on what steps to take next, which may involve resubmitting documents or providing additional information. It is important to respond promptly to any requests for further information to expedite the process. Failure to complete verification within a reasonable timeframe may result in restrictions being placed on your account, including the inability to deposit, withdraw, or play.

If you have any questions about the KYC process, require assistance with uploading documents, or encounter any issues during verification, our customer support team is here to help. You can reach us through:

• Live Chat: Available 24/7 directly on the BingBong website.
• Email: Send your queries to [email protected].

Our trained support agents can provide guidance, troubleshoot problems, and clarify any aspect of our verification procedures. We are committed to making your experience with BingBong as smooth and secure as possible.