Responsible Gambling

At BingBong, we are dedicated to providing a safe, fair, and enjoyable online gaming environment. We understand that for most of our players, gambling is a form of entertainment. However, we also recognise that for a small percentage of individuals, gambling can transition from a harmless pastime into a serious problem. Our Responsible Gaming policy outlines the measures we have implemented to prevent problem gambling, protect vulnerable players, and promote responsible behaviour.

We are fully committed to meeting the highest regulatory standards set by our licensing authority. This commitment involves continuous monitoring of our systems, training our staff, and offering a comprehensive suite of tools designed to help you manage your play. Your well-being is paramount, and we strive to ensure that your experience with BingBong remains positive and controlled.

Problem gambling can manifest in various ways and often goes unnoticed until it significantly impacts an individual's life. Being aware of the signs, both in yourself and others, is a crucial first step towards addressing the issue. Some common indicators include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling preoccupied with gambling, constantly thinking about past gambling experiences or planning future ones.
• Increasing bet amounts to achieve the same level of excitement.
• Attempting to cut back, stop, or control gambling without success.
• Feeling restless or irritable when trying to cut down on gambling.
• Gambling to escape problems, anxiety, or depression.
• Chasing losses, trying to win back money you have lost.
• Lying to family members, friends, or others to conceal the extent of your gambling.
• Jeopardising or losing a significant relationship, job, or educational or career opportunity because of gambling.
• Relying on others to provide money to relieve a desperate financial situation caused by gambling.

If you recognise any of these signs in yourself or someone you know, we strongly encourage you to seek assistance.

Maintaining control over your gambling habits is key to ensuring it remains a source of entertainment. BingBong offers several practical tips and tools to help you gamble responsibly:

• Set Limits: Utilise the deposit, loss, and wager limits available on your account.
• Budget Wisely: Only gamble with money you can afford to lose, never with funds allocated for essential expenses.
• Time Management: Set time limits for your gaming sessions and stick to them. Avoid gambling when you are tired or stressed.
• Balance Activities: Ensure gambling is one of many recreational activities you enjoy, not the only one.
• Avoid Chasing Losses: Accept that losses are part of gambling and do not try to win back lost money by increasing your stakes.
• Do Not Gamble Under Influence: Avoid gambling when under the influence of alcohol or drugs, as this impairs judgment.

BingBong provides robust tools to help you manage your financial outlay. You can set daily, weekly, or monthly limits on:

• Deposit Limits: The maximum amount of money you can deposit into your account within a specified period.
• Loss Limits: The maximum amount of money you can lose within a specified period. Once this limit is reached, you will be prevented from placing further bets until the period resets.
• Wager Limits: The maximum total amount you can wager within a specified period.

These limits can be adjusted at any time through your account settings. Any request to increase a limit will typically take effect after a cooling-off period, as mandated by our licensing authority, to allow for reflection. Decreasing a limit, however, will usually take effect immediately.

If you feel you need a short break from gambling, BingBong offers 'Time-Out' options. You can choose to take a break from your account for a period ranging from 24 hours up to six weeks. During a Time-Out, you will not be able to log in, deposit funds, or place bets. This feature is designed to provide a temporary pause, allowing you to reflect on your gambling habits without committing to a longer exclusion.

For individuals who feel they need a more substantial break, or if gambling is becoming a problem, our Self-Exclusion programme is available. This option allows you to voluntarily close your BingBong account for a fixed period, typically six months, one year, five years, or permanently. During a self-exclusion period:

• You will be prevented from accessing your account.
• We will take all reasonable steps to ensure you do not receive any marketing materials from us.
• You will not be able to open new accounts with BingBong.

Once a self-exclusion is activated, it cannot be reversed until the chosen period has elapsed. We strongly recommend considering self-exclusion if you are struggling to control your gambling.

BingBong strictly prohibits individuals under the legal gambling age from participating in any of our games. We employ rigorous age verification procedures during the registration process, including requesting proof of age and identity. Any attempt by a minor to register or gamble will result in the immediate closure of the account and forfeiture of any winnings. We also advise parents and guardians to:

• Use filtering software to prevent access to gambling websites.
• Keep account details and passwords confidential.
• Educate children about the risks of underage gambling.
• Monitor internet usage on shared devices.

To help you monitor the duration of your gaming sessions, BingBong offers 'Reality Checks'. These are pop-up notifications that appear at pre-set intervals (e.g., every 30 minutes or 60 minutes) during your play. A Reality Check will inform you of the time you have spent playing, your wins and losses during that session, and provide options to continue playing, review your transaction history, or exit the game. This feature serves as a helpful reminder to take breaks and consider your overall playing time.

Understanding your own gambling behaviour is a vital step towards responsible play. We encourage you to regularly take a self-assessment to gauge whether your gambling habits remain healthy. Consider the following questions honestly:

• Do you spend more money or time gambling than you intended?
• Have you ever felt the need to bet more money to get the same thrill?
• Have you tried to control, cut back, or stop gambling without success?
• Do you feel restless or irritable when you try to cut down on gambling?
• Do you gamble to escape problems or feelings of sadness?
• Have you ever lied to family or friends about your gambling?
• Have you ever stolen money or sold possessions to gamble?
• Has gambling ever caused problems in your relationships, work, or studies?
• Do you feel the need to chase losses to win back money?
• Have you ever borrowed money or relied on others to bail you out of financial trouble caused by gambling?

If you answered yes to several of these questions, it may indicate a potential problem. We strongly advise you to utilise the tools available on BingBong or seek external professional help.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)